How to claim for your lost orange phone?

The department of Orange Care is designed to protect the devices of customers in case of unexpected situations.If your mobile has stopped working or you have lost it or it has been stolen then don’t get panic because Orange Care is waiting to serve such customers. Orange customer care includes warranty, insurance, theft, lost, stolen and damage to your products. Orange warranty is for 36-months and it’s worldwide. You can claim for it during the given time period if your mobile device suffers from mechanical or electrical breakdown. You can replace your device or you can get it repaired free of cost with Orange if it’s under warranty. Let’s see how you can claim for the Customer Care of the world’s best mobile network operator, Orange if your mobile is lost:

  • Search

Try to make contact with the management of the last known location of your mobile. Recall the place and location where you have exactly used your mobile phone. It will help you in finding your phone.

  • Report

In the case of theft and robbery report to the police station as soon as possible. They will give you a crime reference number and details of police station

  • Protect

In order to locate your mobile you can turn on the location of mobile device if your mobile have this function in it. With the help of this feature you can also lock your data in mobile so that no one can open it.

  • Register

You need to register your claim with Orange Customer Care as soon as possible. Within 30 days you can claim for it. Moreover, you need to inform them quickly so that they can stop the illegal and unauthorized use of your device. You can call at the Orange customer care department but before calling them you need to have the following information in hand:


  • Model of your device
  • Crime reference number
  • Address and name of the police station in which your complaint was registered
  • Date and time of the incident

Orange Customer Care has set some specifications and conditions if you want to make a claim:

  • Documentation is required in order to approve your claim. Proof of your device that it was purchased by you, any evident of violence if possible. If you fail in providing documentation then they will reject your claim.
  • Orange customer care services are not free of cost. The charges will be either added to your next month’s bill or you will be asked to pay on the spot. It depends on the situation. Their cost starts from £
  • In case if your mobile is stolen or damaged then new device will be sent to you to your UK address.
  • Cost of delivering a device to your address should be included. Orange doesn’t consider fail deliveries because of your unavailability at the time of delivery and when a customer doesn’t inform Orange about the recovery of stolen mobile.
  • Your claim proves to wrong or dishonest then Orange will stop the action on the spot. If they come to know about your dishonest claim later then they will take steps to recover their money spend on the replacement of your mobile device.
  • In case, if you find your stolen or lost device then you need to return back the replacement device to Orange.

For further information you can call at the orange contact number UK free of cost and can get answer to your queries. In case if your call is constantly on wait or you are unable to talk to the desire customer service person, then you can visit the Leading Numbers website. As a third company they will connect your call with the Orange customer service department.